LIGHTWAVERF PLC DATA PRIVACY POLICY

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information when you are in contact with LightwaveRF or an

LightwaveRF Group company. LightwaveRF Group companies may share this personal information with

each other and use it consistent with this Privacy Policy. They may also combine it with other information

to provide and improve our products, services, content, and advertising. You are not required to provide

the personal information that we have requested, but, if you chose not to do so, in many cases we will not

be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information LightwaveRF may collect and how we may

use it.

What personal information we collect

▪ When you create an LightwaveRF ID, purchase a product, download a software update, contact us or

participate in an online survey, we may collect a variety of information, including your name,

mailing address, phone number, email address, and contact preferences.

How we use your personal information

▪ The personal information we collect allows us to keep you posted on LightwaveRF’s latest product

announcements, software updates, and upcoming events. If you don’t want to be on our mailing

list, you can opt out anytime.

▪ We also use personal information to help us create, develop, operate, deliver, and improve our

products, services, content and advertising, and for loss prevention and anti-fraud purposes.

▪ We may use your personal information, including date of birth, to verify identity, assist with identification

of users, and to determine appropriate services.

▪ From time to time, we may use your personal information to send important notices, such as

communications about purchases and changes to our terms, conditions, and policies. Because

this information is important to your interaction with LightwaveRF, you may not opt out of

receiving these communications.

▪ We may also use personal information for internal purposes such as auditing, data analysis, and

research to improve LightwaveRF’s products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific

individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The

following are some examples of non-personal information that we collect and how we may use it:

▪ We may collect information such as occupation, language,post code, unique device identifier, referrer

URL, location, and the time zone where a LightwaveRF product is used so that we can better

understand customer behavior and improve our products, services, and advertising.

▪ We may collect and store details of how you use our services and this information may be used to

improve the relevancy of results provided by our services. Such information will not be associated

with your IP address.

▪ We may collect data about how you use your device and applications in order to help app developers

improve their apps.

▪ If we do combine non-personal information with personal information the aggregated information will be

treated as personal information for as long as it remains combined.

Cookies and Other Technologies

LightwaveRF’s websites, online services, interactive applications, email messages, and advertisements

may use cookies and other technologies. These technologies help us better understand user behavior,

tell us how our products are used. We treat this information as non-personal information. However, to the

extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by

local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal

information is combined with personal information, we treat the combined information as personal

information for the purposes of this Privacy Policy.

LightwaveRF and our partners may also use cookies and other technologies to remember personal

information when you use our services, and applications. Our goal in these cases is to make your

experience with LightwaveRF more convenient and personal. Knowing your contact information,

hardware identifiers, machines identifiers and information about your computer or device helps us

optimize your use of LightwaveRF products.

We gather some information automatically and store it in log files. This information includes Internet

Protocol (IP) addresses and LightwaveRF products used in your installation. We use this information to

understand and analyze trends, to learn about user behavior, to improve our product and services, and to

gather demographic information about our user base as a whole. LightwaveRF may use this information

in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the LightwaveRF

website. When customers click one of these URLs, they pass through a separate web server before

arriving at the destination page on our website. We track this click-through data to help us determine

interest in particular topics and measure the effectiveness of our customer communications. If you prefer

not to be tracked in this way, you should not click text or graphic links in the email messages.

Disclosure to Third Parties

At times LightwaveRF may make certain personal information available to strategic partners that work

with LightwaveRF to provide products and services, or that help LightwaveRF market to customers. Your

account will be governed by LightwaveRF privacy policies. Personal information will only be shared by

LightwaveRF to provide or improve our products, services and advertising; it will not be shared with third

parties for their marketing purposes.

Service Providers

LightwaveRF shares personal information with companies who provide services such as information

processing, managing and enhancing customer data, providing customer service, assessing your interest

in our products and services, and conducting customer research or satisfaction surveys. These

companies are obligated to protect your information.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental

authorities within or outside your country of residence − for LightwaveRF to disclose your personal

information. We may also disclose information about you if we determine that disclosure is reasonably

necessary to enforce our terms and conditions or protect other users. Additionally, in the event of a

reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant

third party.

Protection of Personal Information

LightwaveRF takes the security of your personal information very seriously. When your personal data is

stored by LightwaveRF, we use computer systems with limited access housed in facilities using physical

security measures. Cloud data is stored in encrypted form including when we utilize third party storage.

When you use some LightwaveRF products, services, or applications or post on an LightwaveRF forum,

chat room, or social networking service, the personal information and content you share is visible to other

users and can be read, collected, or used by them. You are responsible for the personal information you

choose to share or submit in these instances. For example, if you list your name and email address in a

forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

LightwaveRF makes it easy for you to keep your personal information accurate, complete, and up to date.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this

Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

For personal information we hold, we will provide you with access for any purpose including to request

that we correct the data if it is inaccurate or delete the data if LightwaveRF is not required to retain it by

law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious,

jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required

by local law.

Location-Based Services

To provide location-based services on LightwaveRF products, LightwaveRF and our partners and

licensees may collect, use, and share precise location data, including the real-time geographic location of

your LightwaveRF equipment or device. Unless you provide consent, this location data is collected

anonymously in a form that does not personally identify you and is used by LightwaveRF and our partners

and licensees to provide and improve location-based products and services.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to

LightwaveRF employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about LightwaveRF’s Privacy Policy or data processing or if you

would like to make a complaint about a possible breach of local privacy laws, please contact us by email

at enquiries@lightwaverf.com.

LightwaveRF may update its Privacy Policy from time to time. When we change the policy in a material

way, a notice will be posted on our website along with the updated Privacy Policy.